How does concierge payment work for an Airbnb concierge service?

Discover everything you need to know about paying your concierge. Here is a general overview of our 2.0 concierge service Welkeys dedicated to short-term rentals. This article, the tenth and final in our series, provides all the details on payment.

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Everything is handled online: contact and payment.

At Welkeys, all transactions are handled online, from contacting concierges with requests to the payments themselves. Everything has been designed to be simple for both the owner and the concierge.

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For owners.

On one hand, owners enter their payment details upon registration, much like on Uber, even before ordering any services. Why? Because we believe that entering your credit card information just once makes for a smoother and more efficient experience. We want the process to be as simple as possible, so you don't have to re-enter your card details (can you imagine having to enter your card info ten times for ten different requests ?).

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For concierges.

On the other hand, the concierge enters their IBAN into their personal account once and for all. There is no need to provide it for every request received. They receive their payment via bank transfer 48 hours after each completed service. They have an absolute guarantee of receiving their money thanks to our online payment system (pretty great, right ?).

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Transparency, clarity, and security!

These are the three watchwords at Welkeys. Transparency, because the prices shown include all taxes. Clarity, because the process is simple—we make your life easier! Security, because everything is strictly secured, particularly thanks to the online payment platform we use, called Mangopay. Why this name? Simply because this ultra-secure platform ensures your data is protected (it is completely confidential) and guarantees all your payments.

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A small but important detail: if you are an owner and an issue arises during a service, you have 24 hours to get a refund by going to the "bookings" tab on the site and clicking the "cancel" button. It’s immediate. Finally, we’ll remind you once more (because it’s worth repeating) that registration on our site is free, and if you want to meet one of our concierges without paying, it’s possible. Simply make a test request and then cancel it. We hope to add an option to our site that will allow you to meet the concierge directly—perhaps in the near future?