Guest Support:

Finding a vacation rental with Welkeys

Who should I contact if I have questions about my booking?

Our booking team is available to answer any questions you may have regarding your reservation via email at premium@welkeys.com or by phone at 01 84 88 94 53. Our service is open from 8:00 AM to 9:00 PM Monday through Friday, and from 9:30 AM to 6:30 PM on weekends.

How can I access my rental details?

You can find all the details of your rental in the listing and in your Wishbox traveler portal.

How do I search for a Welkeys vacation rental?

To book your next stay in one of our properties, simply go to the "our properties" section, select your destination, your travel dates, and the number of guests. If you have any questions about one of our houses, villas, or chalets, we are available at 01 84 88 94 53. Would you like to entrust us with your property? Visit www.welkeys.com/proprietaire.

How do I manage my booking?

How do I use a promo code?

When reviewing your booking total, click "Apply promo code" to enter your promotional code in the designated field. Promo codes can only be used for bookings made on Club Welkeys. The code is valid for all bookings of at least €300 (excluding cleaning fees and tourist taxes).

What are the cancellation and refund policies?

0% refund of the booking price if cancelled less than 7 days before the arrival date. 50% refund of the booking price if cancelled between 7 and 14 days before the arrival date. 100% refund of the booking price if cancelled 14 days or more before the arrival date.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 9:00 PM. A €22 fee applies for arrivals between 9:00 PM and midnight, and €44 between midnight and 6:00 AM. Check-out is by 10:00 AM. Late check-outs can only be guaranteed if the property is not booked for the following night. Luggage storage may be available.

How do I get an invoice for my booking?

You can request a receipt or invoice for your stay by emailing premium@welkeys.com.

How do I cancel my reservation?

To cancel your stay, please contact our reservations department by email or phone.

During your stay

How can I extend my stay?

To extend your stay, please contact our reservations team by email at premium@welkeys.com or by phone at 01 84 88 94 53. Extensions are subject to property availability.

How can I shorten my stay?

You may shorten your stay, though no refunds will be provided. To do so, please contact our reservations department by phone or email.

Can I request extra linens or mid-stay cleaning?

All household linens are provided (sheets, towels, bath mats, dish towels, pillowcases, flat sheets, duvet covers), and hotel-quality cleaning is performed before each stay. You may request additional services (for a fee) by contacting our reservations department.

How do I report an issue encountered during my stay?

All claims must be sent by email to premium@welkeys.com within 15 days of the end of your stay.

Safety

Where can I find the terms and conditions of sale?

You can find our terms and conditions of sale at the following link: https://club.welkeys.com/fr/cgv as well as in your rental agreement.

Where can I find my rental agreement?

Your rental agreement will be emailed to you immediately after your booking is confirmed.

What is a security deposit and why do I need to confirm it before my stay?

A security deposit is required before your stay at any of our properties begins. This deposit is processed as a credit card pre-authorization through our partner, Swikly. If the property inspection upon departure is satisfactory, the funds will be automatically released. It may take up to 15 days after your departure for your bank or financial institution to release the held funds from your account.