Welkeys Tutorial: The Airbnb payment system

Tips: Everything you need to know about payment methods on the Airbnb platform

Many of you ask us questions about payment procedures. There are indeed a few rules to understand before you get started with short- and medium-term rentals. So, your bnb concierge service explains everything before you welcome your first guests! First of all, an important rule to know about payment in general is that Airbnb handles all transactions. For reliability, transparency, and security, we advise you to always go through the platform and never accept cash.

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Furthermore, be aware that Airbnb holds the funds until 24 hours after the guests have checked in. This is to help prevent fraud and facilitate refund requests.

Payment methods

Guests staying in our apartments often ask us about payment methods (especially whether they can pay in installments). This actually depends on whether the booking lasts for more or less than 27 days:

1-27 days: payment is made in one go (a single payment method) for the entire stay. The host will receive this payment 24 hours after the guests check in. 28 days or more: the accommodation is classified as a long-term stay. When the booking is confirmed, payment is made for the first month. The remaining days must be paid on a monthly basis. Different payment methods can be used for each installment.

However, keep in mind that in general, Airbnb does not allow you to split payments or change the payment method after the booking has been made.

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The security deposit

Many people think that the security deposit is included in the total price of the booking. This is incorrect. Airbnb never collects the security deposit money, unless, of course, the host files a claim. If you want to know how to claim a security deposit, we invite you to visit this site. Therefore, if a guest asks you for the money corresponding to the security deposit, simply explain that it is impossible because you never held those funds.

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To prove your good faith, you can direct them to this site and then to "View Invoice." They will see that the security deposit was never charged! If you don't have time to handle all of this, you can of course use Welkeys Premium services. We take care of everything, from managing your listing to welcoming your travelers. And the icing on the cake: we help you optimize your income with our experts!