What your travelers want to know before booking

Organizing and planning a trip can sometimes feel like an uphill battle. Between the anxiety of finding the right location, the key handoff, or the fear of arriving late... these small details can truly ruin a long-awaited vacation. To offer an optimal stay (and ensure guest loyalty and positive reviews), your Airbnb concierge service has prepared some precise and tailored advice for you!

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Be available and proactive from the moment of booking

During the initial contact between you and your potential guests, you must provide all basic and important information, such as the exact location and how to access your property. Rest assured that providing this information promptly can already greatly improve the stay (make it a reflex, even if platforms like Airbnb provide precise geolocation). Furthermore, don't forget to clearly indicate the means of transport to get to your property, especially for international guests. Here are some reviews found for an apartment managed by Welkeys:

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"The host was prompt in his responses when contacted"

"We were given excellent directions to get to this apartment. We are happy with this stay."

"Despite the difficulties in getting around during this strike period, we were very well supported. We will be back."

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Don't be stingy with tips and neighborhood discoveries

Short-term rentals are wonderful because they offer not only a place to stay for visitors passing through, but also a unique, local experience for those wanting to immerse themselves in a different culture. Don't hesitate to point out the must-see spots near your property. Of course, this includes famous monuments, but also local restaurant recommendations or places generally unknown to tourists.

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"We had a pleasant stay, especially since our host helped us discover unique places we never could have found on our own."

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Finally, explain the specificities (if any) of your neighborhood, particularly regarding the neighbors. If several of your guests have complained about a particularly noisy neighbor, don't hesitate to talk to them to find a solution or mention it privately; this can be useful if the guests are a family with a young baby.

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"There was an issue with a broken curtain, but we were warned in advance and were able to take the necessary steps."

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Sell the dream in your listings

As we mentioned earlier, travelers love to feel like they are in a unique place. Don't hesitate to play that up with well-crafted storytelling. Let them know, for example (with beautiful photos), that there is a splendid garden behind your property or that a street covered in famous graffiti is just a stone's throw away. In short, show your guests that they were right to pack a camera in their suitcase!

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"We were delighted to see through the photos that the view from this flat is gorgeous. The reality is more fabulous!"