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Frequently asked questions about Airbnb concierge services

How much does an Airbnb concierge service with Welkeys cost?
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Our pricing model is simple and transparent: our commission starts at 20% of the rental income generated, depending on your property's features and the services included. This rate covers full management: dynamic pricing, guest check-in, professional cleaning, maintenance, 24/7 customer support, and administrative tasks. Unlike others, we have no hidden fees: no onboarding, processing, or photography fees. You only pay when your property earns income, perfectly aligning our interests with yours.

How does an Airbnb concierge service like Welkeys maximize my rental income?
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Welkeys maximizes your income through a combination of human expertise and advanced technology. Our dynamic pricing algorithm adjusts your rates daily by analyzing over 50 parameters: real-time local demand, area events, seasonality, days of the week, and rates charged by your direct competitors. This approach increases your revenue by 20 to 40% compared to a fixed rate. Beyond pricing, we also optimize your occupancy rate by distributing your listing simultaneously across booking platforms (Airbnb, Booking.com, etc.) and our own platform, Welkeys.com. This multi-channel visibility multiplies your booking opportunities. Finally, our professional listings, featuring high-quality photos and optimized descriptions, generate more inquiries and allow us to charge premium rates. On average, our owners see a 35% increase in net income after our commission, compared to self-management.

How does Welkeys select travelers?
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Every booking request undergoes a rigorous verification process before acceptance. We systematically check the traveler's verified identity, analyze reviews left by other hosts, and ensure their profile aligns with the purpose of their stay. Our team communicates directly with each guest to assess their reliability and strictly rejects high-risk profiles, such as new accounts with no history, suspicious requests, or negative records. A €1,500 security deposit is mandatory, and every traveler must agree to our strict house rules before arrival. We decline approximately 5 to 8% of requests to prioritize the quality and protection of your property. The result: fewer than 2% of incidents reported across all our managed properties.

Is an Airbnb concierge service like Welkeys suitable for medium-term rentals?
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Our Welkeys concierge service is primarily designed for short-term rentals (stays of 1 to 30 nights), where our pricing expertise and daily management generate maximum value. However, we also manage medium-term stays (1 to 3 months), which are particularly well-suited for business travel, student internships, or individuals in temporary housing. For medium-term stays, our approach adapts: we simplify the check-in/check-out process, offer attractive sliding-scale rates for longer stays, and maintain regular cleaning services with weekly or bi-monthly visits based on your preferences. This appealing option generates stable income while reducing turnover and operational costs. Many Welkeys owners combine short-term rentals during peak season (summer, school holidays) with medium-term rentals during the off-season to optimize their annual occupancy rate.

Do you offer guarantees and insurance for my property?
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Protecting your property is our priority, and we have implemented a comprehensive system of guarantees and insurance for your complete peace of mind. All-risk insurance: Welkeys carries professional insurance that covers your home for up to €1,000,000. This coverage includes property damage caused by guests, theft or loss of items, accidental damage, and liability in the event of an incident involving a traveler. This insurance applies automatically from the first booking, with no action required on your part. Mandatory security deposit: We require a €1,500 bank pre-authorization on each traveler's card before arrival. This deposit is only charged if damage is noted during the checkout inspection. Our team systematically performs a photographic check before and after each stay, allowing us to identify any issues immediately. Guest verification: Every booking undergoes rigorous screening: mandatory identity verification, analysis of reviews left by other hosts, and consistency of the profile and purpose of the stay. We systematically reject high-risk profiles, accounts without a reliable history, or suspicious requests. This strict selection significantly reduces the risk of incidents. Payment guarantee: Even in the event of non-payment or a last-minute cancellation by the traveler, you are paid in accordance with our agreement. Welkeys assumes this financial risk. In the event of a claim, our team manages the entire process: reporting, filing with the insurance company or withholding the deposit, coordinating repairs with our partner contractors, and following up until full resolution. You are kept informed at every step but have no administrative tasks to perform.

What does Welkeys do if there is damage to my property?
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Welkeys carries comprehensive insurance that covers your property for up to €1,000,000 (including property damage, theft, and liability). In the event of damage, our local team assesses the situation, creates a photo report, and initiates the insurance claim process or withholds the amount from the responsible guest's security deposit. Repairs are organized quickly to minimize the impact on your booking calendar. In any case, you are notified immediately, and we handle the entire administrative process.

What is the difference between using an Airbnb concierge service and managing my vacation rental on my own?
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The fundamental difference lies in three areas: time invested, revenue generated, and the quality of service provided to guests. Time and mental load: Managing an Airbnb rental on your own averages 20 to 24 hours per week of invisible work: updating rates, responding to inquiries (often on evenings or weekends), coordinating arrivals/departures, managing keys, cleaning or supervising cleaning, restocking supplies, handling complaints, preventive maintenance, and administrative tasks. Added to this is a constant mental load: being available to respond quickly, handling the unexpected (a guest arriving late, a plumbing issue in the middle of the night, lost keys), and maintaining excellent ratings. With Welkeys, those 20-24 hours per week disappear entirely. You generate passive income while we handle operations 24/7. Revenue optimization: Most self-managing owners set an average rate and adjust it manually a few times a year. This static approach causes you to lose between 20% and 40% of potential revenue. Our dynamic pricing algorithm recalculates your rates daily based on dozens of parameters (demand, local events, weather, competition, day of the week). We know exactly when to raise prices (high demand) and when to lower them strategically (to fill gaps). Furthermore, our multi-channel distribution increases your visibility fivefold compared to a single platform. The concrete result: our owners earn an average of 35% more revenue after our commission compared to their previous self-management. Quality and professionalism: A guest booking with Welkeys benefits from a professional welcome by a local team, hotel-standard cleaning with systematic quality control, multilingual customer service available 7 days a week that responds in under 15 minutes, and responsive maintenance in case of issues. This level of service generates ratings averaging over 4.7/5, which improves your listing's ranking in search results and justifies premium rates. In self-management, maintaining this level of rigor consistently is extremely difficult, especially if you have a full-time job or manage multiple properties. Regulatory expertise: Short-term rental legislation for primary residences is constantly evolving (120-day quota, town hall declaration, mandatory registration number, LMNP taxation). Welkeys has a perfect grasp of these local regulations and supports you through all administrative procedures. Going it alone, staying up to date on these legal changes and ensuring your compliance represents a significant legal risk and administrative burden. In short: managing alone may seem economical (no commission), but it costs you in time, unoptimized revenue, stress, and often service quality. Entrusting your property to Welkeys means saving time, increasing your net income, and sleeping soundly. Our commission is more than covered by the optimization we generate.

Luxury villa rentals - Welkeys

Welkeys Management

How many sets of keys do I need to provide?
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Can I stay at my place whenever I want?
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Does Welkeys handle maintenance for my apartment?
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Luxury villa rentals - Welkeys

Legislation

Do I have to pay the tourist tax?
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What do I need to do when renting out my secondary residence?
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What do I need to do when renting out my primary residence?
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Luxury villa rentals - Welkeys

Distribution

What are the benefits of the Welkeys Club platform?
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Which platforms is my listing published on?
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Luxury villa rentals - Welkeys

Payment

Who pays for cleaning and laundry management?
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When will I be paid?
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Luxury villa rentals - Welkeys

Equipment

How should I prepare my apartment before the first rental?
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Are there any required amenities?
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Luxury villa rentals - Welkeys

Pricing

What is included in the setup fee?
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Why does your commission start at 22%?
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What does the Welkeys commission include?
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Luxury villa rentals - Welkeys

Tracking

What guarantees are there for managing my vacation rental?
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How do I track my rentals?
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How can I track my earnings?
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Luxury villa rentals - Welkeys
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