What guests love and hate about Airbnb rentals

This Valentine’s month, your concierge service has decided to stay on the theme of love. Today, we’re revealing ten things travelers love and hate when choosing a short-term rental. Take note, dear owners! This will help you optimize your bookings.

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Amenities to include in your Airbnb rentals

Air conditioning for heatwaves

Invest in AC if you live in a city where temperatures tend to run high. Travelers will be grateful if they can sleep in an apartment where they aren't suffocating from the heat.

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An internet connection is essential

Travelers may be on vacation, but they will appreciate Wi-Fi to stay in touch with loved ones, keep up with the news, or simply because most people are addicted to the internet these days.

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Recommendations for outings

Your Airbnb guests are arriving in a city they don't know and may not necessarily know where to go to eat. Since you know the neighborhood, leave cards for good restaurants as well as a transit map. This will save them from eating at bad restaurants. They will appreciate these thoughtful touches.

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Quality bedding

Every traveler without exception loves finding a comfortable bed and pillows! So be kind and don't use bedding that dates back to the previous generation...

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Basic appliances

Leave small appliances at their disposal that will make their lives easier. Travelers will be more than happy to find a kettle and a coffee machine, along with tea bags and compatible pods.

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Adapt amenities based on the property's location

You can also provide amenities suited to the geographic area: an oyster knife by the sea, or raclette or fondue sets in the mountains...

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Bonus tip: create a welcome book that includes all the necessary information about the apartment (Wi-Fi code, etc.), useful phone numbers, and tourist guides for the city.

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‍Unfortunately, there are some things vacationers do not like to find in their short-term rental!

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Things to ban from your Airbnb rentals

Misleading listings

‍If there is one thing travelers hate, it’s being lied to! Do not lie in your online listing; be honest! If your place is comfortable but not of the same standard as described in the listing, you will make people unhappy!

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Sloppy cleaning and maintenance

Appearance is everything! Keep your apartment clean and well-maintained. Guests have likely traveled a long way to reach you and will be exhausted. The last thing they want is to find a dusty apartment with a dirty fridge and a trash can that hasn't been emptied. Most guests are here to relax and recharge. You must prevent their stay from turning into a nightmare! We guarantee they will be frustrated if they find a leaking sink or a broken washing machine.

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Faulty equipment

Ensure all appliances are in working order and keep up with boiler maintenance. Put yourself in your guests' shoes: would you want to arrive at a property where there’s no hot water? Another thing guests hate is low water pressure. Can't picture it? Imagine trying to rinse your hair with a trickle of water. Avoid this kind of situation at all costs!

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Hearing neighbors and street noise

We understand your property may be in an older building, but we recommend investing in insulation to prevent guests from hearing street or neighbor noise. Above all, they are staying in your property to relax and unwind. You now have all the information you need to succeed in short-term rentals.