Short-term rental roles: who are your main points of contact?

Do you own a rental investment or a primary residence that you rent out for short stays? Are you looking to delegate the management of your property and interested in Welkeys' services? Your bnb concierge service is here to support you, saving you significant time while optimizing your rental income! To help you get the most out of this partnership, we’d like to introduce you to the people who will be your main points of contact and explain their roles.

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Sales Manager

Our Sales Manager and our team of Sales Managers are the first people that any owner interested in starting their short-term rental journey with Welkeys will speak with. Once contact is established, their goal is simple: to find the best management solution for your property and build a genuine relationship based on trust. The sales team advises and supports owners while answering any questions they may have about our services.

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Another key responsibility is communicating daily with our City Managers, who represent us in around twenty cities across France. They help us manage properties located outside of Paris and its immediate suburbs, ensuring that potential owner clients are well-supported and that contracts are signed.

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Account Manager

Once your contract is signed and your partnership with Welkeys begins, your primary point of contact becomes the Account Manager. Have a logistical question? Need information about your invoices or our owner app interface? Our Account Manager will answer your questions and, if necessary, direct you to the right department. Their main mission is to provide effective support to the owners who have entrusted us with their properties. It’s a true team effort alongside the other members of the logistics team!

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Listing Manager

Next is the Listing Manager, whose main mission is to create and publish rental listings on all the platforms we work with, such as Airbnb, Booking, Abritel, and Misterb&b. They serve as the primary contact for these platforms to ensure our accounts are well-managed and to optimize the visibility of our listings.

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Their goal is to showcase your property and make it appealing to potential guests. To achieve this, they use photos taken by the professional photographers we work with, as a photoshoot is organized at the start of your Welkeys journey. High-quality photos are a vital asset for renting out your property, as is the completeness of your listing, which the Listing Manager works to perfect every day.

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Revenue Manager

The final person you may occasionally communicate with as an owner is our Revenue Manager. Tasked with setting and adjusting rental prices, their goal is to optimize your rental income and achieve maximum occupancy throughout the year. To do this, they constantly study real estate market trends and take many factors into account, including competition, location, property type (number of beds, rooms, etc.), and local events in the city or region. For example, an event likely to attract a large number of travelers will often justify an increase in your nightly rate.