With Welkeys, welcome services made easy

3 types of services for a ready-made solution : choose your tasks, hire your concierge and relax.



Arrivée

Give your keys to your personal concierge and brief him according to your requirements. Your concierge manage everything to make your guests feel at home.

Départ

Your personal concierge takes care of the inventory and gives you a complete feedback.

Ménage

Obviously your apartment will be treated as if it was ours. Cleaning can be done before or after the rental, at your convenience.

Laundry option

Our team of concierges Welkeys can handle linens management ( sheets and towels). Please take this option when booking so they can wash and replace your dirty linens with fresh ones.

How does payment work?





Secure, cash-free payments

The entire payment process (including reimbursements) is handled securely online after a task is complete. There's no need for cash to change hands.

Transparent hourly prices

Once you book a task, you see hourly rates for the concierges who are most qualified and available for your job.

Service Fee

Concierge takes a 15% service fee on each task so we can provide 24/7 Member Services support, full insurance on every task and our satisfaction guarantee.

Cancellation Policy

You can cancel your task online or by calling our Member Services team. If you cancel within six hours of the start time agreed upon with your Concierge, you will be required to pay for 50% of the total amount.

The Welkeys Guarantee


Fully-vetted and background checked concierges.


We strive to delight & deliver on every task.


Our Member Services team is here to help 24/7.

Your trust is our priority

Concierges go through an extensive vetting process before they can join our community:





Identity check

Civil insurance check

In-person interview

Feedback after every mission

10 cities in France and counting :

Help us grow and deliver on every task, everywhere by joining our community.





Paris

Angers

Bayonne

Bordeaux

Lille

Lyon



Marseille

Nice

Saint-Tropez

Saint Jean Cap Ferrat

Strasbourg

Tours